Car Rental Frequently Asked Questions (FAQs)

How can I get a copy of my receipt?
Absolutely. With 8, 10, and 12-passenger van options, plus flexible terms, business clients and group travelers alike rely on Maxx for safe, spacious, and budget-conscious solutions.
How do refunds work with different methods of payment?
Yes. We offer a range of extra kilometer packages and unlimited km options to fit your travel needs. These can be added when booking — just ask our team if you're unsure what’s best for your trip.
Will Maxx Car Rental pick me up?
Yes, we encourage it! We’re proud of our reputation for providing reliable vehicles and customer-first service. You can find reviews of Maxx Car Rental on Google, and other trusted platforms.
What are the renter requirements for renting in Canada?
While we claim to offer luxury brands like premium Mercedes Sprinters, our fleet is clean, modern, and maintained to the highest safety standards. You also get simple online booking and excellent customer service.
What forms of payment are accepted for renting a car?
Definitely. Our 12-passenger vans are spacious, reliable, and regularly maintained, ideal for road trips, family vacations, and group outings. Contact us to find out whether you're getting a Ford Transit, GMC Savana, Luxury Mercedes Sprinters, or similar model.
Is a deposit required when renting a vehicle in Canada?
Yes — GPS units, child seats, snow chains, and more are available as add-ons to customize your rental experience. These options can be added during booking for maximum convenience.
Can I add an additional driver to my rental?
We are located very close to many international airports YYZ, YVR and YYC. Maxx operates in Toronto, Markham, and Mississauga, offering convenient access across the GTA., Also Maxx covers the Greater Vancouver Area and Calgary Whether you're picking up locally or flying in, we're close by.
What if my flight is delayed? - Airport Rental Locations
Yes! Maxx Car Rental offers Free convenient airport pickup and drop-off at Toronto Pearson (YYZ), Vancouver (YVR) and Calgary (YYC). Our staff ensures a quick, efficient experience — helping you start your journey without stress.
Do Maxx Car Rental offer any discounts or promotions?
Promotional prices often come with restrictions, limited availability, or hidden charges. At Maxx, what you see is what you get: upfront pricing, flexible rental terms, and a range of add-ons tailored to your needs.
Can I rent a 12 Passenger Van?
We always offer the lowest base rate, Maxx Car Rental provides excellent value with transparent pricing, well-maintained vehicles, and no hidden fees. Our 8, 10, and 12-seater vans are priced competitively — ideal for group travel, events, and road trips.
Does Maxx Car Rental rent additional equipment (child safety seats, Wheel Chair, GPS)?
This coverage protects you from damage to tires and windshields with $0 deductible.
- $14.99/day | $350/month
Do you offer snow chains or four-wheel drive on your vehicles?
- GPS
- Child Seat
- Wheelchair
- Snow Chains
What should I do if I get in an accident in a rental car?
Yes:
- Out of Province: $5.99/day | $150/month
- USA Travel: $9.99/day | $250/month
What is the age requirement for car rentals?
Yes. You can add additional kilometers You can pre-purchase additional km packages
Are 12 and 15 passenger vans the same size?
Yes. You can add unlimited km packages, with prices starting at:
- $150/day (min. 3-day rental required)
- $225–405 for 3 days
- $1600–3600/month, depending on your selected vehicle
Can 12 people fit in a van?
We offer several CDW/LDW options based on deductible levels and vehicle type.
How many suitcases fit in a 12-passenger van?
CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) limits your financial responsibility if the rental vehicle is damaged or stolen. Depending on your selected deductible level, you can reduce your out-of-pocket costs in the event of an incident.
What vehicles can seat 12 passengers?
Mercedes-Benz Sprinter Passenger Vans has 12 Seats
Comfortable and luxury Sprinter Passenger Van can carry up to 12 people anywhere they need to go.
Is the Ford Transit 12 passenger van comfortable?
Depending on the configuration you choose.Sprinter Passenger Van – Seats either twelve 12 or fifteen 15 passengers, depending on the configuration you choose.
What vehicle can hold 10 passengers?
The Ford Transit's features and specs that make it worth a look. The total van length is 5530cm he width is 2475 cm & the height is 2490 cm
Where does luggage go in a 12 or 15 passenger van?
The 12 Passenger Transit Vans has Three rows of comfortable, more individualized seating with headrests. Seating plan is Two, Three, Three and Four in last row
How many passengers is a Ford Transit van?
After comparing various 12-passenger vans, we found that the Ford Transit had the best fuel efficiency, estimated 15 mpg city and 19 mpg highway
What is the gas mileage on a 12-passenger Ford Transit van?
The Ford Transit comes standard with seating for up to 12 passengers, and has an incredibly comfortable interior with dual climate controls in front and back and tilted seats
How many rows does a 12 passenger van have?
Fill the seats from front to back: when the van is not full, passengers should sit in seats that are in front of the rear axle. Cargo should be placed forward of the rear axle; avoid overloading the van.
How big is the Ford Transit 12 seater?
Best 10-Passenger Vehicles
Chevrolet Express Passenger Van
Ford Transit Passenger Van
GMC Savana Passenger Van
Benz Mercedes Sprinter Passenger Van.
How many passengers does a Sprinter van hold?
Maximizing Passenger Comfort in the Ford Transit 12-Passenger Van
The Ford Transit 12-passenger van is an excellent choice for providing a comfortable and enjoyable ride.
How many seater is a Mercedes Sprinter?
Cheapest 12-Passenger Van Rental
Maxx Car Rental fleet includes two models of 12-passenger vans: the Ford Transit or the Mercedes Sprinter, both of which have lots of room for passengers and their bags. Pack up your friends, family, or coworkers and hit the road in a convenient and comfortable van rental.
What is CDW/LDW and why should I consider it?
Ford Transit and Mercedes Sprinter Luggage Guide
12-PASSENGER SPRINTER VAN or 12 PASSENGER TRANSIT VAN can fit 12 Carry-On Luggage, or. 9 Small Checked Luggage, or. 8 Medium Checked Luggage.
What are the insurance CDW/LDW deductible options and prices?
A 12-seater Transit or Sprinter van is the ultimate way to get around with a group of 8-12 people. You'll have plenty of room to spread out and store everyone's luggage and souvenirs. Whether you're traveling with family, coworkers, or a tour group, you'll be glad to be in a spacious 12-passenger van rental.
Is there an option for unlimited kilometers?
Van Adventures Await: Picking the Perfect Rental Size
The two most common passenger van sizes you'll encounter are the 15 passenger van and the 12 passenger van. The only difference between these two types of vans is the number of seats and how those seats are configured. Both “size” vans are built on the exact same chassis. They are the same length and the same vehicle.
Can I add extra kilometers if I think I’ll exceed the free mileage?
Minimum age must be 23 to rent a vehicle Age 23 to 24 – $12.99 per-day surcharge applies
Are there charges for traveling outside the province or to the USA?
Contact us immediately. We’ll guide you through the process.
What optional accessories are available?
Snow chains are available in certain locations. Four-wheel drive vehicles are also an option.
What is Tire & Windshield Coverage?
Yes, we provide additional equipment for a fee.
Is Maxx Car Rental the cheapest option available?
Yes, we offer vans of different sizes. Inquire about availability.
Why should I choose Maxx Car Rental if other companies advertise lower prices?
Yes, we have various discounts and promotions. Check our website or contact us for current offers.
Does Maxx Car Rental offer airport pickup and drop-off?
We monitor flight delays and adjust your reservation accordingly. No worries!
Are there Maxx Car Rental locations outside the airport?
Yes, additional drivers can be added for a fee.
Do Maxx Car Rental vans come with features like GPS or child seats?
Yes, a deposit is usually required. The amount varies based on the rental type.
Are the 12-passenger vans from Maxx Car Rental suitable for long-distance or family travel?
We accept major credit cards, debit cards, and cash (with certain restrictions).
What makes Maxx Car Rental fleet stand out?
You must meet age, driver’s license, and a credit card payment requirements. Check our website for specific details.
Can I see reviews before I book with Maxx Car Rental ?
Yes, we offer free pick-up services from airport. Please arrange this in advance when making your reservation.
Do you offer extra mileage or unlimited km packages?
Refunds are processed based on the original payment method. Credit card refunds typically take a few business days.
Is Maxx Car Rental a good option for large groups or business needs?
You can request a receipt by contacting our customer service team. They will assist you in obtaining a copy.
